Deming Quotes

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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.

management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.

numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.

Experience teaches nothing without theory.

Putting out fires is not improvement of the process. Neither is discovery and removal of a special cause detected by a point out of control. This only puts the process back to where it should have been in the first place.

The consumer is the most important point on the production-line.

Does experience help? No! Not if we are doing the wrong things.

Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

the system that people work in and the interaction with people may account for 90 or 95 percent of performance.

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, ‘You cannot inspect quality into a product.’ The quality is there or it isn’t by the time it’s inspected.

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