An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind. – The W. Edwards Deming Institute

"It would be better if everyone worked together as a system, with the aim for everybody to win."

Dr. W. Edwards Deming

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"We must preserve the power of intrinsic motivation, dignity, cooperation, curiosity, joy in learning, that people are born with."

Dr. W. Edwards Deming

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