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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special

i-should-estimate-that-1538-2
i-should-estimate-that-1538-1

Comments

page 315. Often quoted as
The system is responsible for 94% of problems
or
Management is responsible for 94% of the problems

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image of the book cover for Out of the Crisis
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