If you change the rule for counting people, you come up with a new number.

You can not inspect quality into a product.

Hopes without a method to achieve them will remain mere hopes

The most important figures that one needs for management are unknown or unknowable.

Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor.

Training for a job must teach the customer’s needs

95% of changes made by management today make no improvement.

Management is prediction.