Management by results — like driving a car by looking in rear view mirror.

Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.

Where there is fear you do not get honest figures.Where there is fear you do not get honest figures.

Does experience help? No! Not if we are doing the wrong things.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

Whenever there is fear, you will get wrong figures.

The consumer is the most important point on the production-line.

It is easy to date an earthquake, but not an economic decline.

Standardization does not mean that we all wear the same color and weave of cloth, eat standard sandwiches, or live in standard rooms with standard furnishings. Homes of infinite variety of design are built with a few types of bricks, and with lumber of standard sizes, and with water and heating pipes and fittings of standard dimensions.