Putting out fires is not improvement of the process. Neither is discovery and removal of a special cause detected by a point out of control. This only puts the process back to where it should have been in the first place.

our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”

Experience teaches nothing without theory.

There is no substitute for knowledge.

Our schools must preserve and nurture the yearning for learning that everyone is born with.

numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.

Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.

management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.

No community need be poor if it has people and good management. No country need be poor if it has people and good management.