quotes
Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical judgements about how costly dissatisfied customers are to a business but those are loaded with many guesses. They can give a general indication of the […]
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Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). We all benefit from standardization every day. We can plug our devices into a wall outlet and power them. We can get a replacement battery and have it work as expected. We can type on the keyboard without thinking because […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). That quote is from The New Economics, published in 1993. Still today many companies would benefit greatly from adopting this thinking. So often companies fail to focus on the needs of customers. So often companies focus on the short term to the […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). One of the reasons quotes by W. Edwards Deming are so popular is that he had an incredible understanding of the practice of management. Another reason they are popular is he had a sense of humor that was captured well in several […]
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Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. At the core of W. Edwards Deming’s philosophy is a focus on delighting customers, allowing everyone to contribute what they have to offer and continually improving. In order to bring about great results certain knowledge and strategies are useful. So things like learning […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. We have added images to our W. Edwards Deming quote web site. Each quote has two image styles to chose from. And the images include a link to the page on our web site that provides context for the quote along with links to […]
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The purpose of creating constancy of purpose is to maximize the benefits to the organization of the other facets of Deming’s management system. It is not an end, it is the means to an end.
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing. W. Edwards Deming in The Deming of America. See a longer quote with more context. We can learn from looking at […]
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By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to […]
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