Leading with a Systems View: Deming Management Method for Owners & Executives | 2.5-Day Seminar | April 2019

April 10-12, 2019 Aileron
Regular Pricing: $1,100 first person $950 each additional person


“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special”


For attendees to understand and begin applying Deming’s System of Profound Knowledge to lead and manage their organizations.

Session Description

This seminar explores simple and powerful principles and is appropriate for anyone who manages people or who holds executive responsibility. Topic areas include the four elements of Deming’s System of Profound Knowledge (a.k.a. The Deming Management Method)

Dr. Deming said, “a bad system will beat a good person every time”. At this seminar you will learn to look at your organization through a new lens; a lens of how to make your system better – and thus get better results. You will gain new knowledge to remove barriers, increase efficiencies, reduce wasted time, boost motivation, and provide better insight into what’s really going on in your organization. And, you’ll discover how to measure what is (and is not) realistically possible for your organization to achieve.

This seminar explores simple and powerful principles and is appropriate for anyone who manages people or who holds executive responsibility. Topic areas include the four elements of Deming’s System of Profound Knowledge® (a.k.a. The Deming Management Method):

  • Understanding of and Appreciation for your Organization as a System – How to lead & optimize a system – not destroy it. Foster Respect and Joy in work.
  • Understanding Variation – Conclusions we can/cannot make from data & observations. Actions to take.
  • The Theory of Knowledge – Is what we “know” really so? Learning – Improvement – Rational Thinking.
  • Understanding Psychology – The truth about how humans react & interact. Beliefs – Behaviors – Consequences.

Through enjoyable and engaging hands-on activities, small group breakouts, energetic work sessions, discussions and Q & A, you will gain visibility into what is holding you back – and where you can improve effectiveness, reduce costs, increase productivity, and accelerate growth and innovation. Please join us!


With light continental style breakfast from 8:00 – 8:30 am each day

April 10-11, 8:30 am – 4:30 pm

April 12, 8:30 am – 12:30 pm

Registration Information

Cost: $1,100 individual or first person in group, $950 each additional person



How can I contact the organizer with any questions?

If you have questions about the 2.5-Day Seminar, please email customerservice@aileron.org or call (937) 669-6500.

What’s the cancellation policy?

We require 10 business days notice to cancel and receive a full refund. If the cancellation notice is received 10 business days prior to the event date, the registrant will receive a full refund. If the cancellation occurs within 10 business days of the event date and time, the registration fee will not be refunded.

What’s the dress code?

The dress code ranges from business casual to casual.  We want everyone to be comfortable.

What’s the meal plan?

Lunch is included on all days, with a light continental style breakfast (varies by day) and drinks/coffee throughout the day.   Dinner is not included and, depending on your needs, you may desire a more substantial breakfast.

Where can I find travel information?

You can find information about airports, local area hotels and restaurants here: Plan Your Day At Aileron.



Bill Bellows, Ph.D.
President, InThinking Services, Inc.

Bill is on the Advisory Council of The Deming Institute, where he also served as Deputy Director for nearly three years and a board member for 12 years. He chairs the Deming Medal Committee for ASQ and is an editorial board and columnist for the UK’s Lean Management Journal. Bill served as an Associate (Technical) Fellow for Aerojet Rocketdyne for 26 years and is the founding President of the In2:InThinking Network.

Dennis Sergent
Sergent Results Group

Dennis Sergent is President and Principal Consultant with the Sergent Results Group (SRG). In this role, he integrates the efforts of a team of contractors to a common aim: serving customers and clients with quality consulting, learning, and coaching.

Dennis has over 20 years of knowledge with experience in delivering operations leadership, consulting, and learning programs in manufacturing, service, education, non-profit, and governmental economic sectors.  He has considerable knowledge and expertise from his work with companies and organizations like Accu-Tool, America By Rail, Ameritraining, AT&T, Chemical Bank, Cisco Systems, Dayton Defense, Michigan Department of Health & Human Services, Michigan Good Government, Southwest Bell Corporation, Speedway, and numerous others.

He’s published several research papers, has delivered hundreds of keynotes, and learning workshops, and his The Science of Improvement – A Guide to Continual Quality Improvement (CQI)” is in its 7th edition.  He teaches the 12-week curriculum from it 2-3 times a year.

Dennis has also volunteered at the Northern Illinois Food Bank, the Midland Lions Club, and has served on the boards of Dayton Defense, was chair of the Capital Quality Initiative, and chair of the Michigan Lean Consortium, where he remains as a Board Advisor.

Paul Spencer
Second Nature Solutions

Paul is the Managing Partner and founder of Second Nature Solutions, whose mission is to guide small business owners along a path to foster growth, innovation, and joy at work – all with the understanding that each community thrives on the excellence and success of its small businesses. Paul also serves as CIO at Healthii and as Research Fellow at Pomiet, each a co-founded endeavor.

At A Glance
Wednesday, April 10, 2019 throughFriday, April 12, 2019
8860 Wildcat Rd
Tipp City, Ohio 45371
What's Included

Includes facilitated program, Dr. Deming’s book “The New Economics”, handouts, light breakfast, lunch and beverages

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