THE W. EDWARDS DEMING INSTITUTE BLOG

Image of Deming Chain Reaction - text: Improve Quality > Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials > Productivity Improves > Capture the market with better quality and lower price > Stay in Business > Provide jobs and more jobs

Using Customer Feedback to Drive Continual Improvement

In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.
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Beginning the Deming Journey: a Newbie’s Perspective

New to The Deming Institute, Christina Dragonetti describes the beginning of her Deming journey, reflects on a previous employer's disaster when they only went halfway with Deming, and offers examples and tips for others early in their Deming journey.
image with text - Deming’s First Theorem: “Nobody gives a hoot about profits.”

Russell Ackoff: Solving Problems with an Appreciation for Systems

In this guest post, John Hunter revisits a 2004 video of Russell Ackoff, and the lessons we can still learn from him.
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Systems Thinking for Civil Servants

In this guest post, John Hunter reviews the Systems Thinking for Civil Servants resource from the UK Government Office for Science and connects it to the Deming philosophy.
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Our podcast is back – and better than ever!

We are excited to announce that after nearly a year, our podcast has returned. Learn more about our new host, our first few episodes, and our ambitious plans for the podcast.
photo of Eizaburo Nishibori, W. Edwards Deming and Sigeiti Moriguti

Some New Principles of Management: Deming’s 1978 Speech in Tokyo

In this guest post, John Hunter pulls a few excerpts from Dr. Deming's 1978 speech in Tokyo and connects them to Deming's later work refining his ideas.
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Transforming Resident Assessment with Deming’s System of Profound Knowledge

In this guest post John Hunter reviews "Transforming Resident Assessment: An Analysis Using Deming’s System of Profound Knowledge" and discusses how evaluations often lead to bad data.
Empty classroom with desks facing a teacher's lectern, desk, and blackboard.

Are Best Efforts Ruining Education?

In this guest post, Taylor Lux views the American education system through the Deming lens, finding significant shortfalls in spite of educators' best efforts.

Russ Ackoff Lecture on the Age of Systems

This Russ Ackoff lecture, from the late 1970s, focuses on the age of systems. The nearly 2-hour lecture spans the development of science and scientific thinking while exploring topics such as philosophy, psychology, our ways of thinking, religion, history, physics, linguistics, and more.

How to Improve Employee Morale and Engagement

The way to improve morale and engagement is to improve the work. Eliminate things that drive workers crazy by making their work more difficult and by creating work that should never have to be done if the system were designed better. (Guest post by John Hunter.)
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