October 2016 – 2.5 Day Seminar for Owners and Executives

October 25-28, 2016 Aileron
Regular Pricing: $1,100 first person $950 each additional person

Deming Management Method for
Owners and Executives
Leading With a Systems View
October 25 – 27, 2016
Aileron Campus

Tipp City, Ohio
“I should estimate that in my experience most troubles and most possibilities for improvement
add up to the proportions something like this: 94% belongs to the system
(responsibility of management), 6% special”

2.5 Day Seminar

Aim: Implementing Deming’s System of Profound Knowledge to lead a professionally managed organization.
This seminar explores simple and powerful principles and is appropriate for anyone who manages people or who holds executive responsibility. Topic areas include the four elements of Deming’s System of Profound Knowledge (a.k.a. The Deming Management Method)

Dr. Deming said, “a bad system will beat a good person every time”. At this seminar you will learn to look at your organization through a new lens; a lens of how to make your system better – and thus get better results. You will gain new knowledge to remove barriers, increase efficiencies, reduce wasted time, boost motivation, and provide better insight into what’s really going on in your organization. And, you’ll discover how to measure what is (and is not) realistically possible for your organization to achieve.

        • Appreciation for your Organization as a System
        • Understanding Variation
        • The Theory of Knowledge
        • Understanding Psychology
Through enjoyable and engaging hands-on activities, small group breakouts, energetic work
sessions, discussions and Q & A, you will gain visibility into what is holding you back – and where
you can improve effectiveness, reduce costs, increase productivity, and accelerate growth and innovation.
Please join us!

Day 1 Morning Introduction

1. Participants conduct Self-Assessment Survey before Seminar begins
2. Opening introduction
3. Introduce Seminar Facilitators –Facilitators begin seminar
4. Table to table introductions [5 minutes]
5. Logistics / “Parking Lot” and other details
6. Introduction to DMM
7. Our brains and how they work

Introduction to thinking differently

8. Summary of lessons so far!
9. White Bead Factory aka Red Bead Experiment
10. In depth debrief/discussion
11. Case study on using quotas, incentives and traditional management techniques

Introduction to Leading the Organization as a System

12. Brainstorm “the Organization as a system”
13. Viewing your enterprise as a system
14. Hands-on fun practice with Enterprise/System Template
15. Silos, Systems View, Accountabilities
16. How to destroy an organization.
17. How to build an organization
18. Demonstration via the Red Squares Puzzle
19. Ways to strengthen the Organization
20. Clear accountabilities for action

Day 1 Afternoon

Table to table introductions [5 minutes]


Theory of Knowledge

21. Brainstorm Theory of Knowledge.
22. We don’t know what we think we know, and that’s dangerous
23. Perception is reality –and more!
24. Tools such as PDSA, Operation Definitions, Confirmation Bias, Cause and Effect vs Observed confirmation
25. Prediction Game to show the use and power of PDSA
26. Confirmation bias—keep us from learning
27. Operational definition –we have to be talking about the same thing, or else we can’t draw the same conclusions

Understanding Variation and why it is so important

28. Look at how to Mine the Data on “the groups RBE” performers
29. Reveal White Bead control chart share CC Rules
30. What does Deming think is important about understanding variation?
31. Suggested Readings.


Day 2 Morning

Table to table introductions [5 minutes]

Debrief readings

Additional questions for “Parking Lot”

Actions to Take When Faced With Variation

32. Tampering definition
33. Unintended consequences of tampering
34. Common Cause/Special Cause Action definitions (High Level for Executives)
35. Application exercise using Credit Department Case Study

Introduction to Psychology for Leading an Organization

36. Brainstorm the Psychology of Leadership
37. Unintended negative consequences
38. Assumptions about motivation
39. Assumptions about MBO and accountability
40. Heuristics for fun and profit
41. How to gain “Outside Knowledge” so you can see better

Day 2 Afternoon

Table to table introductions [5 minutes]
Pulling The Deming Management Method together for next steps/action

Parking lot discussion.

Discuss “Self-Assessment Survey”

Guest Speakers: Real World Case Studies Presented by Leaders

Questions, Questions, and more Questions from Participants

Continue work on Parking Lot

Plans for the next morning

Day 3 Morning

44. Debrief readings
45. Parking Lot discussions continued, as needed
46. What to do, now? What to do instead
47. Simple tools to use to learn, to cause delightful change, to improve…
48. PROJECTS to start on
49. Things to Do, and things you can merely STOP doing.
50. Clouds and answers.
51. Adjourn at noon.


Lynda M. Finn
Statistical Insight, LLC

Lynda M. Finn founded Statistical Insight in 2003 to provide consulting and training services in the areas of business process improvement, Six Sigma implementation, Lean Enterprise, and specialized statistical approaches such as design of experiments and data mining. Prior to founding Statistical Insight, Ms. Finn worked for 19 years as a senior consultant at Oriel Incorporated (formerly Joiner Associates) where she was the lead subject matter expert on all Oriel Six Sigma programs.

For over 25 years, Ms. Finn has focused on using data and statistics to improve business processes and achieve key business objectives. She has:

  • Worked with a range of companies including health care, software, financial services, insurance, high-tech electronics, manufacturing, retailing and publishing
  • Assisted most business functions, including manufacturing, operations, sales and marketing, product development, information technology, customer service, order processing, call centers, finance, HR, R&D and training
  • Developed instructor led and e-learning training programs in process management, process design and improvement tools and methods
  • Coached and trained people at all levels
  • Led and coached numerous improvement projects which have resulted in multi-million dollar savings for her clients
  • Lead numerous data mining efforts to improve sales, reduce costs and improve product quality

She has authored or co-authored numerous publications including: Six Sigma Memory Jogger II — a Pocket Guide (Goal/QPC; Spiral edition), Plain and Simple Process Improvement Tools Series (Oriel Inc.), and Guiding Successful Six Sigma Projects (Oriel Inc.)

Ms. Finn holds an M.S. in statistics from the University of Wisconsin-Madison (1983) and a B.S. in biochemistry from Cornell University (1981). She has been certified as a Quality Engineer by the American Society of Quality. In 2004 Lynda was one of only 12 people worldwide selected by the W. Edwards Deming Institute to reconfigure Dr. Deming’s famous “Four Day Seminar” into the 2.5 day seminar “Out of the Crisis” and be certified as an instructor for The W. Edwards Deming Institute®.

At A Glance
Tuesday, October 25, 2016 throughFriday, October 28, 2016
Aileron Tipp City, OH
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