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The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…

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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

By Matthew Moss / September 17, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. 2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James, Institute for Health…

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Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…

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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

…effective and efficient they are, often comes down to how well the parts cooperate to support the aim. Complex systems are fractal in nature. Take a school, for example. If the aim of the

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Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

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Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in…

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Deming on Management: The Red Bead Experiment

By Matthew Moss / August 5, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…

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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the

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