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…a company is a complicated system of parts that all depend on one another in complicated ways, and that the performance of any individual in that system is given by…
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…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…
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Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…
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Guest post by John Hunter, who founded curiouscat.com in 1996. 2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James, Institute for Health…
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…common for changes to fail when put into action than most people acknowledge). If the expected results are not achieved learn why not, what happened? PDSA cycle image from Management…
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Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…
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…and develop their skills). Two people who had worked with the team as temporary employees for 6 months were included in those we interviewed. Both were excellent employees during that…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…
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…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…
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…Motor Company Limited & Sundaram-Clayton Limited Mr. Venu Srinivasan presentation at the 2019 Deming Prize Award CeremonyIn his presentation he mentioned several keys he learned during his decades-long journey improving…
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