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Encouraging Organizational Learning

By Guest Post / January 12, 2018 / 0 Comments

…curious. Not long ago I hired a fairly inexperienced business analyst I’ll call Mark. What Mark lacked in polish he made up for for in initiative. He’s also the poster…

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Empowering Students to Lead Change by Christine Simpson and Sarah Ambrus

By John Hunter / March 12, 2018 / 0 Comments

…if we wish to improve results we need to focus on how the system needs to be improved rather than looking for who to blame. It isn’t effective to blame…

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Reliability: Another Dimension of Quality

By John Hunter / April 16, 2018 / 0 Comments

…I called analytic problems. It pleases me much to see not only your interest in the distinction but great contribution thereto. The book mentioned was Statistical Intervals (the link is…

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My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

company). Relationships dwarf individuals. No wonder Deming wasn’t interested in measuring individual performance – he was much more interested in the interactions between individuals. Watch Yves Morieux’s TED talk about…

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The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…whoever I had to rely on for internet service. Now I have a choice and I am very happy to get a chance to escape companies that have mistreated me…

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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

By Matthew Moss / September 17, 2018 / 0 Comments

…Reaction (improving processes increases quality and reduces costs). This is another excellent presentation; I recommend taking the time to watch it. We have now added blog posts on all ASA…

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Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…

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Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

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Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

…whole team sit in the interviews with potential candidates (the team members were all early in their careers and in this and other ways I tried to help them learn…

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