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Guest post by John Hunter, who founded curiouscat.com in 1996. 2015 ASA Deming Lecture by William Meeker – Reliability: The Other Dimension of Quality: William Meeker begins the presentations discussing…
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…a company is a complicated system of parts that all depend on one another in complicated ways, and that the performance of any individual in that system is given by…
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…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…
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…and skill of a critical person involved in the PDSA process, or the location where the test was run was different enough from alternative sites that the improvement wasn’t robust…
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Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…
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…of those things that are not very bright ways to approach the filling of a position. The best way to fill a position is with data; observational data from ad…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…
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…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…
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…to. The first critical principle of management ought to be: effective management must be directed at what you want, not against what you don’t want. As he says, eliminating what…
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…will be desired in the future. It requires creating an organization that people who are committed to delighting customers want to work for. It requires a sustainable business plan that…
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