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Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/. Follow this link to listen to our first podcast with Lori. Writer’s block…
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…close to his vest – because it doesn’t advocate company growth as an aim, and his clients would not have understood. There is a paragraph from Deming’s book The New…
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Guest post by John Hunter, who founded curiouscat.com in 1996. The video shows the presentation by Christine Simpson and Sarah Ambrus at the 2015 Deming research seminar: Empowering Students to…
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Guest post by John Hunter, who founded curiouscat.com in 1996. 2015 ASA Deming Lecture by William Meeker – Reliability: The Other Dimension of Quality: William Meeker begins the presentations discussing…
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…a company is a complicated system of parts that all depend on one another in complicated ways, and that the performance of any individual in that system is given by…
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…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…
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…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…
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Guest post by John Hunter, who founded curiouscat.com in 1996. 2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James, Institute for Health…
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…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…
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…effective and efficient they are, often comes down to how well the parts cooperate to support the aim. Complex systems are fractal in nature. Take a school, for example. If the aim of the…
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