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“Nailed it.” A lesson in overcoming project complexity

By Guest Post / October 12, 2017 / 0 Comments

…responsibilities, reinforced processes for communicating across the team, and engaged the entire team in the development of RACIs – articulating what Roles are Accountable, Responsible, Consulted, and Informed – for…

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Fixing Education: A Model That Works, by Bette Moen

By John Hunter / November 6, 2017 / 0 Comments

…having them optimize, to the extent possible, that box (with, sadly, whatever negative impacts that optimizing creates for the rest of the system). If you found this presentation worthwhile remember…

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Command-and-Control Management Style delivers the wrong message

By Guest Post / November 9, 2017 / 0 Comments

…car’s engine run. A day or two after Irma left town, The Washington Post ran a story about Ben’s employer, the infamous memo, and the manager’s poor attempt to keep…

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Applying Deming’s Management Ideas at the Great Plains Coca Cola Bottling Company

By John Hunter / January 15, 2018 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. This webcast shows Bob Browne’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Bob is the former…

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Encouraging Organizational Learning

By Guest Post / January 12, 2018 / 0 Comments

…senior partner in our firm. I spent days preparing for our initial meeting and was excited for the opportunity to learn from him. His first words to me were, “I…

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Empowering Students to Lead Change by Christine Simpson and Sarah Ambrus

By John Hunter / March 12, 2018 / 0 Comments

…the dentist you brought your car to for not doing a great job fixing your car. This same culture is one every organization should encourage. Start somewhere. Start somewhere with…

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Reliability: Another Dimension of Quality

By John Hunter / April 16, 2018 / 0 Comments

…letter Gerald Hahn received from Dr. Deming on their paper: Your paper is great. You refer to a new book that you published. I should be pleased to have a…

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My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

…and equalitarian societies. But our kids don’t learn about cooperative societies in school; rather they learn about early dominator civilizations, readying them to take their place in our dominator culture….

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The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…

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