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Empowering Students to Lead Change by Christine Simpson and Sarah Ambrus

By John Hunter / March 12, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. The video shows the presentation by Christine Simpson and Sarah Ambrus at the 2015 Deming research seminar: Empowering Students to…

Reliability: Another Dimension of Quality

By John Hunter / April 16, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. 2015 ASA Deming Lecture by William Meeker – Reliability: The Other Dimension of Quality: William Meeker begins the presentations discussing…

My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

…a company is a complicated system of parts that all depend on one another in complicated ways, and that the performance of any individual in that system is given by…

The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…

What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…

ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

By Matthew Moss / September 17, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. 2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James, Institute for Health…

Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…

What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

…effective and efficient they are, often comes down to how well the parts cooperate to support the aim. Complex systems are fractal in nature. Take a school, for example. If the aim of the…

Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in…

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