John Hunter
By John Hunter, author of Management Matters: Building Enterprise Capability. There are few managers today that would say their organization doesn’t focus on customers. It is fairly accepted that in order to proposer a business needs to convince customers to pay. But I find most organizations I interact with don’t do a decent job of […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. What is a leader? As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge; he himself has been transformed. He has personality and persuasive power. How may he accomplish transformation? First he has […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. Andrew McKeon spoke at the annual Deming Institute conference this year on: Disruptive Sustainability and Deming. Quality Digest interviewed Andrew in webcast above. Andrew uses the 4 elements of Deming’s System of Profound Knowledge to look at climate change in the webcast and also […]
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By John Hunter, founder of CuriousCat.com. Aerojet-Rocketdyne has been running group discussions of Dr. Deming’s book by phone for years. Beginning Monday, 4 November, 2013, and continuing from 3 – 5 pm Pacific time on the dates listed below, via phone we will be discussing The New Economics by W. Edwards Deming. The Aerojet-Rocketdyne course […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. The Union of Japanese Scientists and Engineers (JUSE) has announced the 2013 Deming Prize winners. The companies awarded the Deming Prize this year are: Komatsu Shantui Construction Machinery (China) – Japanese parent company received the 1964 Deming prize. Advics (Japan) Sanden Corporation, Retail Systems […]
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By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company. W. Edwards Deming page 139, Out of the Crisis Understanding the importance of learning is often one sign of the maturity of the improvement […]
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By John Hunter, author of the Curious Cat Management Improvement Blog Update: as new online resources are added this blog post is not. See the current list of online Deming management system resources. There are many online resources for those looking to improve the practice of management in their organization in a way consist with […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. In, New Principles in Administration for Quality and Efficiency (speech by W. Edward Deming in Manila, Philippines, July 2, 1971) Dr. Deming laid out 19 principles. The full list of principles is included in The Essential Deming, page 176-178. Two I find particularly insightful […]
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By John Hunter, founder of CuriousCat.com. Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron Moen talks about the Associates for Process Improvement model for improvement. The enhanced PDSA cycle includes an explicit focus on prediction in the planing phase […]
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By John Hunter, author of the Curious Cat Management Improvement Blog. W. Edwards Deming wrote that most of the results are due to the system and blaming people for those results was not effective. He also wrote that sometimes employees were outside control limits (evidence of a special cause existed). When those employees were failing […]
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