Psychology

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Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

Five years ago, a CEO made the bold decision to introduce a $70,000 minimum salary for all of his 120 staff. What happened next is classic Deming.

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Leading From the Top (Part II) – Transforming Our Thinking

By Guest Post / February 10, 2020 / 0 Comments

“We’re living in prison, under the tyranny of the prevailing style of management, a style of interaction between people, between teams, between divisions, between competitors. We need to throw overboard our theories and practices of the present, and build afresh.” – W. Edwards Deming

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Deming’s Ideas in Action: Trader Joe’s Culture

By Matthew Moss / August 19, 2019 / 0 Comments

Is Trader Joe’s “doing Deming”? Explore what this iconic company says about its values – and how they put those words into practice.

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Deming on Management: Psychology

By Matthew Moss / July 1, 2019 / 0 Comments

Psychology is one of the 4 components of SoPK. But what Deming meant by “Psychology” isn’t the same thing as what’s covered in a psyche 101 course.

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Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

This presentation from Peter Scholtes and Mary Jenkins at the 1994 Ohio Quality and Productivity Forum conference is still all too relevant to today’s challenges in Human Resources.

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A Practical Approach to Change: Some Strategies and Tools by Peter Scholtes

By Matthew Moss / April 15, 2019 / 0 Comments

In this presentation, Peter Scholtes gives an entertaining and useful look at the types of personal attitudes toward change.

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Peter Senge on the Creation of a Post-Industrial Theory and Practice of Education

By Bill Bellows / March 26, 2019 / 0 Comments

Peter Senge reflects on efforts to transform education systems across the United States.

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Dr. Deming’s work lauded by world famous philosopher, Alasdair MacIntyre

By Bill Bellows / December 27, 2018 / 0 Comments

One of the most pre-eminent philosophers in the world, Alasdair MacIntyre cites Deming at length in his 2016 book, Ethics in the Conflicts of Modernity.

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The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

Dennis Sergent explores the strong correlation between quality and ethics.

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

To succeed over the long term, organizations must seek not to satisfy customers but to delight them.

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