Psychology

Restaurant Week (An elementary look at quality culture fundamentals)

By Guest Post / August 30, 2018 / 0 Comments

Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.

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The Neuroscience of Deming by JW Wilson

By Matthew Moss / July 23, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows JW Wilson’s presentation, The Neuroscience of Deming, at the 2012 Annual Deming Conference. In a previous post I wrote about this presentation which included a couple clips from the presentation. Now we have the full presentation on our YouTube channel: […]

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Book Review – The Mind at Work: Valuing the intelligence of the American Worker

By Bill Bellows / July 16, 2018 / 0 Comments

Guest post by Michael Godfried: planner and policy analyst in Washington State and Bill Bellows, Deputy Director, The Deming Institute Mike Rose is a wonderful writer with a host of books to his name. The Mind at Work: Valuing the intelligence of the American Worker (2004) looks at the mental dimension of work that is often dismissed […]

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My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

Why is it so hard to get the Deming approach to “stick” at organizations?Keith Sparkjoy’s answer may surprise you.

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Comparing Lean Thinking and Dr. Deming’s Management Ideas

By Matthew Moss / May 7, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This webcast shows Sarah Pavelka’s presentation, Deming and Lean: The Disparities and Similarities, at the 2012 Annual Deming Conference. Sarah co-authored Tool Time for Lean with David Langford. In a previous post I wrote about this presentation which included a few selected clips […]

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When Deming Goes to School

By Matthew Moss / April 2, 2018 / 0 Comments

David Langford explains how “When Deming Goes to School, Learning Takes a Front Seat” at The Deming Institute’s 2012 annual conference,

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Empowering Students to Lead Change by Christine Simpson and Sarah Ambrus

By Matthew Moss / March 12, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. The video shows the presentation by Christine Simpson and Sarah Ambrus at the 2015 Deming research seminar: Empowering Students to Lead Change. They gave a similar, and a bit longer, presentation at the 2015 Deming in Education conference on Student Led Change. Quoting a student: […]

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Applying Deming’s Management Ideas at the Great Plains Coca Cola Bottling Company

By Matthew Moss / January 15, 2018 / 0 Comments

Guest post by John Hunter. This webcast shows Bob Browne’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Bob is the former CEO of the Great Plains Coca Cola Bottling Company. Among other things, this presentation is a good option for those seeking an example that provides historical business results […]

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Command-and-Control Management Style delivers the wrong message

By Guest Post / November 9, 2017 / 0 Comments

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at https://dignityatworkproject.com/    Follow this link to listen to our first podcast with Lori. My son, Ben, was written up at work for calling off so he could evacuate Florida ahead of Hurricane Irma’s landfall.  You can read about it in The Washington […]

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Fixing Education: A Model That Works, by Bette Moen

By Matthew Moss / November 6, 2017 / 0 Comments

Guest post by John Hunter. This webcast shows Bette Moen’s presentation, Fixing Education: A Model That Works, at the 2012 Annual Deming Conference. Bette is the founder and director of Cedar Crest Academy. Cedar Crest pays close personal attention to each student and adjusts the system to their needs and strengths. The system is adapted […]

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