respect for people

The Transformation is Everybody’s Job

By David Zack / April 17, 2017 / 0 Comments

W. Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. One important point to note is that quotes lose a great deal when taken out of context. You can also find quotes by Dr. Deming, such as: “As I use the term here, […]

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Exploring Measurement, Presentation by Ian Bradbury

By David Zack / April 6, 2017 / 0 Comments

Ian Bradbury presented on Exploring Measurement at our 2016 annual conference. As usual his presentation is packed with great information. I strongly recommend watching (also see links to more presentations by him below). At the very beginning of his talk, Ian says Stuff happens a lot and nothing results from that. But sometimes stuff happens […]

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David and Carole Schwinn Presentation on The Man, The Mission, The Movement

By David Zack / March 23, 2017 / 0 Comments

David and Carole Schwinn’s presentation at the 2016 Annual Deming Conference: The Man, The Mission, The Movement: David Schwinn talking about Dr. Deming’s work at Ford Dr. Deming would come and talk to top management and come and listen to the workers. That is what he did. And he would do this over and over […]

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The Failure of “The Livonia Philosophy” at my GM Plant

By Guest Post / January 16, 2017 / 1 Comment

Guest post by Mark Graban As I wrote about in my first post, my first job out of college was at the GM Livonia Engine Plant, outside of Detroit. General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. If possible, I […]

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Why Dr. Deming’s Work is So Important to Me

By Guest Post / January 5, 2017 / 0 Comments

Guest post by Mark Graban,  founder and lead blogger and podcaster at, While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Edwards Deming. I don’t think I learned anything about […]

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The Deming Dimension by Henry Neave

By David Zack / September 22, 2016 / 0 Comments

The Deming Dimension by Henry Neave provides good historical background and then a well presented explanation of Deming’s ideas on management. It is one of the best books to read to learn about Deming’s ideas. The book includes a forward by W. Edwards Deming: The prevailing system of management has smothered the individual, and consequently […]

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2011 ASA Deming Lecture by Roger Hoerl – Need Any Country be Poor?

By David Zack / September 15, 2016 / 0 Comments

2011 ASA Deming Lecture (edit: ASA broke the link, so it was removed) by Roger Hoerl, GE Global Research: The World Is Calling; Should We Answer? Roger starts by discussing some areas of Deming’s work that are not getting the focus they deserve. I’d like to focus on a few areas of Dr. Deming’s career […]

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Some Notes on Management in a Hospital by W. Edwards Deming

By David Zack / July 28, 2016 / 0 Comments

We used to publish a newsletter. In the Fall 2006 Deming Interaction we published an excerpt from an article by Dr. Deming: Some Notes on Management in a Hospital [the link that we broke has been removed] (published in 1990 in the Journal of the Society of Health Systems). In the lecture discussed from our […]

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My First Trip To Japan by Peter Scholtes

By David Zack / July 18, 2016 / 0 Comments

The Philadelphia Area Council for Excellence organized a tour to visit businesses Japan in 1985 and learn from them. 38 people participated in the trip including Peter Scholtes; William Hunter (my father); Brian and Laurel Joiner; Myron Tribus; and David and Carole Schwinn (David and Carole are presenting at our annual conference in September). Peter […]

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Student Led Change

By David Zack / May 23, 2016 / 0 Comments

Presentation by Christine Simpson and Sarah Ambrus at the 2015 Deming in Education conference: Empowering Students to Lead Change. In discussing the use of the 5 why’s Sarah made an important point that people would benefit from remembering. Focus on what we can control. Sometimes you have to go back and redefine your problem in […]

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