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Cash Incentives Won’t Make Us Healthier by Alfie Kohn

By John Hunter / August 17, 2015 / 0 Comments

…do individuals. Health can be a tough sell. But it’s clearly something that incentives can’t buy. Alfie’s books on the problems with using incentives are excellent: Punished by Rewards: The…

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Deming Research Seminar Round Table Session

By Guest Post / January 28, 2013 / 0 Comments

…at last year’s roundtable discussion was ‘Logical’ thinking and language, trying very hard to make an emotional argument for persuasion to buy (or embrace) Dr. Deming’s theories. Most of the…

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Do We Need to Find Management Ideas from Our Industry?

By John Hunter / August 15, 2013 / 0 Comments

…People are willing to buy instant pudding solutions. The problem is they don’t work. A great benefit of Deming’s management system is we can learn from others, no matter what…

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Improving the Management System with an Understanding of Deming

By John Hunter / July 3, 2017 / 0 Comments

…the customer into this PDSA workshop. We brought customers in who used to buy from us and these people didn’t really have a lot of connection with customers but they…

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Transforming Jet-Hot by Viewing the Organization as a System

By John Hunter / August 7, 2017 / 1 Comment

…their practice and their enterprise throughout their system. They have made this view and diagram actionable and practicable. Gordon: Instead of doing what most companies do, which is buy software…

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Haircuts and Continuous Improvement

By Bill Bellows / July 31, 2017 / 0 Comments

…Why else would sales or discounts in department stores and supermarkets capture our attention, if not the ability to “buy more for less”? Might the appeal of “more for less”…

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Management by Extremes

By Bill Bellows / September 11, 2017 / 0 Comments

…regards to finances, what can be said about cost goals? Should they, as well, always be less-is-better, in which case we buy on price tag alone, shunning Dr. Deming’s fourth…

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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…on each keyboard. We can connect to a new wifi network with our phone or laptop. We can buy a replacement pipe for our sink and install it. With a…

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More reflections on additivity, including hole reinforcement circles and golf balls

By Bill Bellows / November 13, 2017 / 0 Comments

…increasing frictional drag, the golf balls travel farther. Supermarkets do the same when they sell some products at a loss, looking to increase total profit when customers buy other products…

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

buy two items for dinner: a bag of hard rolls and a lime. Upon entering the store, I asked Allison to help me find the lime, to which she asked…

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