John Hunter

The Most Viewed Videos on Our YouTube Channel

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We created The W. Edwards Deming Institute You Tube channel over 11 years ago. Since then, tens of thousands of people have enjoyed and learned from the videos we have posted. Unsurprisingly, those with W. Edwards Deming in them are the most viewed. …

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Deming on Management: Customer Focus

Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: leadership, psychology and the PDSA cycle. As I stated in Creating a Deep Commitment to Delighting …

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Create Your Own On-Demand Management Conference

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The Covid-19 crisis has created many challenges to standard ways of working. Attending conferences provides a useful way to learn and improve your management understanding. Given the challenges of 2020, I would like to remind you that we make many of our past …

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Seeking Systemic Improvements: Root Cause

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The idea of looking beyond the most visible problem when seeking to improve is important. If you just address the most visible issue, you often fail to improve the system and instead just add some work to smooth things over if that problem …

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