John Hunter

Deming on Management: Customer Focus

Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: leadership, psychology and the PDSA cycle. As I stated in Creating a Deep Commitment to Delighting …

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Create Your Own On-Demand Management Conference

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The Covid-19 crisis has created many challenges to standard ways of working. Attending conferences provides a useful way to learn and improve your management understanding. Given the challenges of 2020, I would like to remind you that we make many of our past …

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Seeking Systemic Improvements: Root Cause

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The idea of looking beyond the most visible problem when seeking to improve is important. If you just address the most visible issue, you often fail to improve the system and instead just add some work to smooth things over if that problem …

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Mary Jenkins: Statistical Approach to HR Systems

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mary Jenkins gave this presentation on Statistical Approach to HR Systems at the Ohio Quality and Productivity Forum in 1992. In the presentation, Mary provides a view of the organization as a system and the existing and possible systems to manage personnel. She …

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image of quote by Dr. Deming: People are entitled to joy in work.

Deming on Management: Joy in Work

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This is the seventh post in our Deming on Management series. This series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: Leadership, Appreciation …

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Russell Ackoff on Learning, Risks and Development

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This video shows part 3 of a Russell Ackoff presentation from 2003 on Systems Thinking and Management (see our previous post on part 1 and part 2). An organization that wants to survive in a dynamic environment has to continually educate its members …

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