John Hunter

Seeking Creative Solutions Using an Appreciation for Systems

By John Hunter / January 6, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Want to reduce wildfires and drought? Leave it to beavers. A dry California creek bed looked like a wildfire risk. Then the beavers went to work. “It went from dry grassland… to totally re-vegetated, trees popping up, willows, wetland plants of all types, different meandering stream channels […]

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Knowing What Your Customers Think Requires Proactive Effort

By John Hunter / December 19, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Don’t think customers will let you know if there are problems. Some will, most won’t. Even internal customers are often quiet. Learning the voice of the customer requires proactive effort. Doing so also requires designing your organization to seek out […]

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Confusing Improving A Proxy Measure with Actually Improving the System

By John Hunter / December 6, 2021 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Using data to access and guide improvement efforts is extremely useful. Data must be used appropriately, however. Thought must be given to understand the systems being studied and what the data actually indicates. It is easy to be misled if you are not […]

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2021 Deming Prize Winners

By John Hunter / November 15, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. The Union of Japanese Scientists and Engineers (JUSE) has announced the 2021 Deming Prize winners. 2021 Deming Prize Toyota Boshoku, Kariya Plant and Unit Production Engineering Center (Japan) From the 2020 Toyota Boshoku annual report We are now tackling the challenge of winning the Deming Prize, but […]

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Deming on Management: Data

By John Hunter / November 10, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This post is part of our Deming on Management series that aims to provide resources to help those transforming their management system to one based on Deming’s management ideas. Many people link Deming’s management ideas to only the use of […]

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Lean Blog Podcast with Balaji Reddie, Founder of the Deming Forum of India

By John Hunter / October 20, 2021 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Lean Blog Interview with Balaji Reddie, Founder of the Deming Forum of India.  “So when I told him about profound knowledge, and when we started all of that, the next day he was eyes and ears, and it was, it was really mind-bending. […]

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Managers Must Understand that Blaming Employees Doesn’t Help

By John Hunter / October 5, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Often when problems occur, we seek to figure out who is to blame for the problem. This is not an effective management strategy as Dr. Deming made clear, and I have discussed before: Attributing Fault to the Person Without Considering the System, Distorting the System, Distorting the […]

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Online Resources on W. Edwards Deming’s Management Ideas

By John Hunter / October 4, 2021 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). There are many online resources for those looking to improve the practice of management in their organization in a way consistent with Dr. Deming’s management system. A new resource that is excellent is Digestible Deming by Christopher Chapman. If you […]

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Data Can Provide Insight or be Used to Mislead

By John Hunter / September 21, 2021 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Data can provide insight or be used to mislead. When looking at data, you need to critically think about how you could be misled. One of the things you learn as a scientist is the ability to look at a plot and think, […]

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Russell Ackoff Answering Questions

By John Hunter / August 31, 2021 / 1 Comment

Guest post by John Hunter, founder of CuriousCat.com. It is wonderful to listen to Ackoff discuss how to tackle challenging problems. We could create so much value by following the guidance of Dr. Ackoff and Dr. Deming in our organizations and by applying that thinking to the larger problems our societies face. We need to […]

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