Deming Quotes

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Management is prediction.

95% of changes made by management today make no improvement.

Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company.

Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

This may be the world’s most underdeveloped nation. We’re number 1.

It is not necessary to change. Survival is not mandatory.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.

management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.

Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

It is not necessary to change. Survival is not mandatory.

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