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In my mind, if you run your company on visible figures alone, you will have neither company nor figures, given a little time. The most important figures are unknown and unknowable. That opinion comes from my good friend, Dr. Lloyd Nelson.

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page 169. From “An Interview with Dr. W. Edwards Deming,” Forum Issues 13, Fall 1991.

Source

Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.

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