No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Categories: Business, Customer Focus, Data, Management, Mistakes, Uncertainty
Comments
pages 176-178, From a speech by W. Edwards Deming, “New Principles in Administration for Quality and Efficiency” (in Manila, Philippines, July 2, 1971).
Source
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.