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Deming’s Ideas Applied at Intermountain Healthcare Since 1988

By John Hunter / February 27, 2017 / 0 Comments

…$50 million per year through reduced payments, Intermountain’s costs fell by only about $41 million. Intermountain thus lost more than $9 million per year in operating margins. Implementing better care…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

the allure of competitor’s offerings, that stops people from buying a house from you, but worries about all the hassles involved with moving. If you see your job from the

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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The Degree of Interdependence

By John Hunter / March 20, 2017 / 0 Comments

…an orchestra yet we often ignore the interdependence and seek to optimize components. We need to Optimize the overall system, not the individual components. That is easier to say than…

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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

the processes – which is what will result in improvement). Dr. Deming specifically addresses the common desire management has to buy a new machine (and today, buying new software would…

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Leaders Can Make Music

By Guest Post / May 25, 2017 / 0 Comments

…a good orchestra. The players are not there to play solos as prima donnas, each one trying to catch the ear of the listener. They are there to support each…

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Two Tweets & A Blog

By Guest Post / September 25, 2018 / 0 Comments

buy an Oklahoma based Coca-Cola bottling company. When they sold the company in 2011, they had recouped over $400 million in after-tax dollars! Ask Bob if this was his crowning…

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

…to create more value and reduce costs over the long term. Brian Joiner, in Fourth Generation Management: Real benefits come when managers begin to understand the profound difference between “cost

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The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…leadership demonstrates its philosophy and practice of ethical behavior, it impacts the whole organization, whether in education, government, or commercial enterprises. In the June 1994 issue of ASQ Quality Progress,…

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