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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

…system. Fish eat plants and produce ammonia as waste. If this ammonia were allowed to build up, it would eventually become toxic. Certain types of bacteria treat this ammonia as “food” and…

Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

…would be an excellent employee. Not only that their resume and interview seemed to make it likely they would be good enough at the job, but we actually knew they…

Deming on Management: The Red Bead Experiment

By Matthew Moss / August 5, 2019 / 0 Comments

…can be understood. Blog posts The Red Bead Experiment with Dr. W. Edwards Deming (with video) Lessons From the Red Bead Experiment with Dr. Deming (with video) The Real Lessons…

Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the

Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

the plane, the company, the Federal Aviation Administration and foreign aviation regulators. … In particular, some of the communications reveal efforts by Boeing to avoid making pilot simulator training –…

Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…York: Back Bay Books/Little, Brown and Company. Hernandez, S., Manley, B., O’Key, S., Pettersson, H., & Watts, A. (2020, April 2). Tracking COVID-19 Cases in the US. Retrieved from https://www.cnn.com/interactive/2020/health/coronavirus-us-maps-and-cases/…

Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…

Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

there was no water. But with it up to your waist, it doesn’t really matter how much effort you put into running better; you can’t be effective. Knowing what problem…

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