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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

…are focused on delighting customers. It is easy to understand the results I see from the businesses I interact with coming from a company with a short term focus on…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…important to keep in mind as you manage: and remember to keep it in mind about yourself. The easiest way to improve based on this knowledge is to greatly reduce…

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…8 hidden costs Triz Results   I have been applying the model in several companies now. I have helped many businesses to grow and succeed even in changing environments such…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

for electric lights… No customer asked for photography… No customer asked for an automobile… No customer asked for an integrated circuit. W. Edward Deming, page 7 of The New Economics…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…quickly and iterating based on actual customer use illustrated in Dr. Deming’s “new way” iterative cycle shown in his paper published in 1952. The importance of learning about non-users is…

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

…to your business is critical to sustainable and strategic growth. We call this approach Professional Management, and have developed a system to implement it influenced by Dr. W. Edwards Deming…

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By John Hunter / October 11, 2012 / 0 Comments

for under-development; our people not used, mismanaged, misused and abused and underused by management.” A related Dr. Deming quote: “A goal without a method is nonsense.” Without a method to…

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The Importance of Working with Suppliers Over the Long Term

By John Hunter / May 18, 2015 / 0 Comments

Ford. The various factors involved are interdependent. You cannot expect to achieve success by adopting an individual component of an interdependent system of management. A recent study says that Toyota…

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Quality Beginnings: Deming and Madison, Wisconsin

By Guest Post / March 20, 2015 / 3 Comments

…in America. It was a question many asked, and it deserved an answer. Why couldn’t we? The program that night highlighted the increasing industrial competition we were facing overseas. It…

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Fewer Patients-In-Process and Less Safety Scheduling; Incoming Supplies are Secondary

By Guest Post / August 22, 2013 / 0 Comments

Guest Post by Sami Bahri Sami Bahri As a way to improve operations, manufacturers reduce inventory levels at all steps in a value stream. Taiichi Ohno, inventor of the “Toyota…

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