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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…the allure of competitor’s offerings, that stops people from buying a house from you, but worries about all the hassles involved with moving. If you see your job from the…

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Management by Extremes

By Bill Bellows / September 11, 2017 / 0 Comments

…regards to finances, what can be said about cost goals? Should they, as well, always be less-is-better, in which case we buy on price tag alone, shunning Dr. Deming’s fourth…

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If Japan Can, Why Cant We? – 1980 NBC Special Report

By John Hunter / November 19, 2015 / 2 Comments

…mentions how the companies making this work in Japan, and the USA, don’t reduce the workforce based on improvements. So even as the companies make dramatic improvements in productivity workers’…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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The Intellectual Foundation of Modern Improvement

By John Hunter / April 25, 2016 / 1 Comment

…not improve the quality, nor guarantee quality. Inspection is too late.) Tampering is responding to random variation as if it were informative. This is very common. When you don’t understand…

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…working at the company had their salaries doubled immediately. Here are some interesting quotes from an article on bbc.com about the change and the effects it had on the company…

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Recommended aim, with examples

By Guest Post / January 25, 2018 / 0 Comments

…a much lower price. Capital sources that follow this model wouldn’t expect crazy growth, simply a modest return on their investment, similar to a credit union. Jimmy Stewart makes the…

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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

…the processes – which is what will result in improvement). Dr. Deming specifically addresses the common desire management has to buy a new machine (and today, buying new software would…

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Speech by Dr. Deming to Japanese Business Leaders in 1950

By John Hunter / November 5, 2012 / 0 Comments

…this is in customer support after the sale. So many companies see this as a cost to be reduced. They have outsourced this support and customers despise having to try…

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