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By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
…well designed to provide value to customers and to continually improve the value provided – Effective Communication is Explicit – The consumer is the most important point on the production-line…
…in process improvements and avoid the common practice of performance degrading in organizations without process thinking cultures. Degrading performance over time is common when an improvement project is completed, if…
…on the causes of the red beads the company just blamed workers and went out of business. Instead our companies need to have a system that supports and encourages those…
By John Hunter, founder of CuriousCat.com. Excerpt from panel discussion on Deming and Sustainability with Andrew KcKeon at the 2013 Deming Institute Fall Conference. Andrew mentions Clayton Christensen’s work with…
By John Hunter, founder of CuriousCat.com. Jon Parker learned about Deming’s management ideas while serving in the United States Navy. The Navy had a huge effort to use Deming’s ideas…
By John Hunter, founder of CuriousCat.com. In a previous post, Approaching Sustainability Using Deming’s Thinking, where you see Brian Joiner in the video (he and Andrew KcKeon were on the…
…manufacturers. Chapter 7 of Out of the Crisis specifically discusses examples from service companies: banking, insurance, government, electric utility, railway, telephone company, municipal transit system, hotel, postal service, airlines, restaurant,…
By John Hunter, founder of CuriousCat.com. The W. Edward Deming Institute is pleased to announce the Deming Podcast. We created a new Twitter account specifically for the podcasts: @DemingPodcast (our…
By John Hunter, founder of CuriousCat.com. Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its…
