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By John Hunter, founder of CuriousCat.com. I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a…
By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
By John Hunter, founder of CuriousCat.com. Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron…
Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
…past where we can survive. Where do we start? Could we get these all in 1 room and convince them of new actions? 1000 companies, 20 countries, 40 cities, 10…
By John Hunter, founder of CuriousCat.com. In this segment of Ian Bradbury’s talk at the 2013 W. Edwards Deming Institute conference he looks at how your view of the system…
By John Hunter, founder of CuriousCat.com. This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of…
By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…