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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

…– they leave. Delighted customers are very difficult for competitors to take away. Delighted customers are not incredibly price sensitive, leaving the business with more room for profit. Delighted customers…

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

By John Hunter / March 26, 2020 / 0 Comments

…of a common threat – whether it’s a community navigating a natural disaster or a company trying to avoid bankruptcy – people often find creative ways to cut through bureaucracy,…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…the allure of competitor’s offerings, that stops people from buying a house from you, but worries about all the hassles involved with moving. If you see your job from the…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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The Most Viewed Videos on Our YouTube Channel

By Matthew Moss / January 20, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…

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The Intellectual Foundation of Modern Improvement

By John Hunter / April 25, 2016 / 1 Comment

…not improve the quality, nor guarantee quality. Inspection is too late.) Tampering is responding to random variation as if it were informative. This is very common. When you don’t understand…

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…working at the company had their salaries doubled immediately. Here are some interesting quotes from an article on bbc.com about the change and the effects it had on the company…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

…lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken…

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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

…the processes – which is what will result in improvement). Dr. Deming specifically addresses the common desire management has to buy a new machine (and today, buying new software would…

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