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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Customer satisfaction is better than dissatisfaction but it is not enough. A satisfied customer will leave for…

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

By John Hunter / March 26, 2020 / 0 Comments

…of a common threat – whether it’s a community navigating a natural disaster or a company trying to avoid bankruptcy – people often find creative ways to cut through bureaucracy,…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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The Most Viewed Videos on Our YouTube Channel

By Matthew Moss / January 20, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…

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The Intellectual Foundation of Modern Improvement

By John Hunter / April 25, 2016 / 1 Comment

…get better at surgery study surgery, if you want to get better at nursing study nursing, if you want to be better at pharmacy study medicines. Thats right, thats subject…

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…is Important – Peter Drucker Advocated a Ratio of 20 to 1 for CEO to Average Worker Pay (we are paying over 300 times now) – What Really Motivates Us?…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

…lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken…

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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

By John Hunter, founder of CuriousCat.com. People are part of the system; they need help… Many people think of machinery and data processing when I mention system. Few of them…

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