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What are We Trying to Accomplish?

By John Hunter / February 16, 2017 / 0 Comments

counter-measures to cope with a potential problem is necessary in order to meet customer requirements of expectations. Those efforts are necessary but are not sufficient. Those types of countermeasures can…

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It Depends…

By Bill Bellows / June 26, 2017 / 0 Comments

…questions and answers revealed both counter-intuitive perspectives and enticing possibilities. I sorted the questions and answers, like pieces to a greater whole, and began to arrange them in my mind….

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Book Review – Profit Beyond Measure

By Bill Bellows / September 25, 2017 / 0 Comments

…Living System, Not a Ledger, Johnson states: The essence of MBM, which compares Toyota’s system to a living system, is that satisfactory business results follow from nurturing the company’s system…

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Various charts hung on a white board.

The Insanity of Extrinsic Motivation

By Christina Dragonetti / January 20, 2023 / 1 Comment

company seemed to be working on “making the wrong things righter,” and in so doing, further exacerbated the loss of joy and meaning in work – and ultimately productivity. However,

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Tips to Get the Most Out of the Deming Collection at the Library of Congress

By Guest Post / March 10, 2016 / 0 Comments

…Divide and conquer: Considering that I was only going to be there 5 working days, I requested 15 boxes, and tried to allocate a specific amount of time per folder.

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A Powerful Tool: The Capacity Matrix

By John Hunter / November 9, 2015 / 0 Comments

…felt I would have to abandon other things in order to push for their use and I had less likelihood of success with getting capacity matrices used directly. My philosophy…

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People Copy Examples and Wonder Why They Don’t Succeed

By John Hunter / September 10, 2015 / 0 Comments

…even go visit them. What those companies will tell others about what they do will almost never cover most of what is critical. There are just so many factors you…

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Keith Sparkjoy on Adopting the Deming Management System at Pluralsight

By John Hunter / February 2, 2015 / 0 Comments

By John Hunter, founder of CuriousCat.com. Keith Sparkjoy, Cofounder and Culture Coach of Pluralsight discusses his “awakening” on their journey to keep Pluralsight’s healthy culture as they rapidly expanded (download…

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Improving the Management System with an Understanding of Deming

By John Hunter / July 3, 2017 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks…

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W. Edwards Deming Discussing the Leadership We Need in Our Organizations

By John Hunter / September 26, 2016 / 0 Comments

…the multiplying effect of a happy customer that brings business into the company. Another one is the multiplying effect of an unhappy customer that warns his friends and some of…

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