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…another provider at the slightest provocation. They see a bit lower price – they leave. You make one minor slip up – they leave. They find some marketing effort cute…
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…article about the many ways in which healthcare workers are coming together. These are the kinds of stories that my grandfather would have loved. He would have then gone on…
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…Customers’ “Jobs to Be Done”. We all have many jobs to be done in our lives. Some are little (pass the time while waiting in line); some are big (find…
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…advantage of the ability of people. Simplistic solutions don’t effectively deal with this problem. Providing training while leaving in place systems that counter the ability of people to contribute effectively…
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…that you are building the capability of the organization over the long term. Taking extra time to be sure that people are learning, yes about the process being studied, but…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). The W. Edwards Deming Institute You Tube channel has shared videos online for 10 years now. The videos with the…
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…we are not after traditional improvement, we are after total system transformation. He said there is another set of knowledge we need, in fact he said there are really four…
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…working at the company had their salaries doubled immediately. Here are some interesting quotes from an article on bbc.com about the change and the effects it had on the company…
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…which was the new way Deming came to describe the management system after these videos). The 14 points evolved into the System of Profound Knowledge as he saw what happened…
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…building the organization (developing people, improving processes) but the efforts to build the organization are what will have the large payoffs over the long term. Related: Knowing How to Manage…
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