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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…

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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

By Matthew Moss / September 17, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. 2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James, Institute for Health…

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Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…

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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

…effective and efficient they are, often comes down to how well the parts cooperate to support the aim. Complex systems are fractal in nature. Take a school, for example. If the aim of the…

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The Most Popular Posts on The W. Edwards Deming Institute® Blog in 2018

By Matthew Moss / January 7, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996) As our blog ages new readers often don’t go back and read through the previous posts. But those past posts…

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Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

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Blogs Exploring Deming’s Thoughts on Management

By Matthew Moss / May 6, 2019 / 0 Comments

Guest post by John Hunter, founded curiouscat.com (in 1996). We are happy that there are several blogs exploring the application of Deming’s ideas to management of organizations. These blogs are…

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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…

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