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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…be developed in two months, with weekly two hours meetings, on-line or face-to-face depending on the location of my clients. After the two months, extra meetings to follow up on…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability To succeed over the long term organizations must seek not to satisfy customers but to delight customers. Employees…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…

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Post-Harvey Restoration: Consider a Deming-Based Approach

By Bill Bellows / September 14, 2017 / 0 Comments

…news aired “Sea Change: How the Dutch confront the rise of the oceans.” Henk Ovink, Netherlands’ water ambassador – the water envoy for the King of the Netherlands, spent two…

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

…by laying off employees, deferring maintenance, sourcing to the lowest price supplier, even selling parts of the business – but what about tomorrow? How will these actions that reduce visible…

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By John Hunter / October 11, 2012 / 0 Comments

…teaching transformation, they’re teaching use of visible figures, creative accounting, how to maximize the price of the companies stock” “American industry is up against competition with the Japanese that have…

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The Importance of Working with Suppliers Over the Long Term

By John Hunter / May 18, 2015 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a…

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Quality Beginnings: Deming and Madison, Wisconsin

By Guest Post / March 20, 2015 / 3 Comments

…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

…lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken…

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Fewer Patients-In-Process and Less Safety Scheduling; Incoming Supplies are Secondary

By Guest Post / August 22, 2013 / 0 Comments

…Stock. Safety Stock: The price of overbooking is certainly a lower quality of “patient experience,” and a higher stress level for healthcare providers. To avoid the negative effects of over-booking,…

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