Year: 2022

Close up of a white woman's face with her mascara smeared to the sides of her eyes, holding a white piece of paper in front of her with a line drawing of a smiley mouth. The effect is a woman who is very unhappy but faking a smile for others.

Quiet Quitting From a Deming Perspective

By Christina Dragonetti / December 15, 2022 / 0 Comments

The phenomenon of “quiet quitting” (also called “employee disengagement”) is frustrating leaders and managers across industries. But looking at the problem through the Deming lens means finding workable solutions that can strengthen relationships.

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Several orange starfish on a rocky beach.

The Starfish and the System

By Christina Dragonetti / November 30, 2022 / 8 Comments

In this guest post, Dr. Doug Stilwell looks at The Starfish Story of a humble hero through the Deming lens, and sees how, by understanding the System of Profound Knowledge, we can achieve a much greater impact.

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A box with office supplies next to a clipboard with a sheet of paper that says "layoff" on it and a man with his head and fist on the desk indicating devastation.

Looking at Layoffs Through the Deming Lens

By Bill Bellows / November 16, 2022 / 1 Comment

In this guest post Bill Bellows looks at recent layoff announcements from a Deming point of view. Who is responsible for company failures? What is Ford doing differently? What happens when companies target “poor performers” and how easy it is to “do the wrong thing right.”

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Green crops in rows with a sunrise sky above them.

Bees, Ants, Elephants, and Crops: Systemic Thinking for Innovation

By John Hunter / September 27, 2022 / 0 Comments

In this guest post by John Hunter, he explores how using Deming systemic thinking leads to innovation, when the urge to “just do what we’ve always done” is strong.

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Old fashioned rotary phone with the receiver off ot the left, attached by a cord.

The Focus of Customer Service

By John Hunter / September 14, 2022 / 0 Comments

In this guest post, John Hunter uses his recent frustrating customer service experience to explore why Deming’s approach to customers, continual improvement, and determining your AIM is better for everyone.

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Dr. Deming holding a bouquet of flowers shaking hands with factory workers in Japan.

W. Edwards Deming is Not a Method or Program

By Christina Dragonetti / September 6, 2022 / 2 Comments

In this guest post, Ed Baker describes how the Deming philosophy is a unique and all-encompassing way of thinking. Unlike TQM, Six Sigma, Lean Manufacturing, and other programs promoted to improve quality and productivity, Deming is not simply a checklist, program, or set of methods for managers.

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3 images of college students. From left to right: 5 students with backpacks waving at the camera, 2 students walking and talking while carrying binders and papers, and 4 students grouped around a laptop with one woman sitting at the keyboard. Everyone is smiling in all the photos.

Creating Joy in Learning: Deming in Education (Part 2)

By Christina Dragonetti / August 31, 2022 / 0 Comments

“Deming helped me not be a victim of the system.”
This is the second of two articles about Deming in education, based on an interview with David P. Langford. In this

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White board with red and blue lines criss crossing and connecting small blocks of text in different languages.

Long Term Planning: Considering Climate Change

By John Hunter / August 18, 2022 / 2 Comments

In this guest post, John Hunter explores the problem of including – or not including – the impact of climate change in your long-term business plans.

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Young children sitting on a carpet in front of a teacher who is reading a book to them.

Joy in Learning: Deming in Education (part 1)

By Christina Dragonetti / August 12, 2022 / 0 Comments

Dr. Deming believed everyone is entitled to joy in work, and extended that to education as well. David P. Langford has worked to implement Deming in schools and education systems around the world, and in this first of two posts about his work, Christina Dragonetti relates how he got started and the impact of introducing the Deming philosophy – based on joy in learning – into classrooms.

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Series of wooden gears in a horizontal line, each held by a person's fingers.

Why Did the Management System Allow the Failure?

By John Hunter / August 8, 2022 / 0 Comments

In this guest post, John Hunter explores the questions management should ask when there’s a failure or problem, rather than blaming an individual.

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