John Hunter
In this guest post by John Hunter, he explores how using Deming systemic thinking leads to innovation, when the urge to “just do what we’ve always done” is strong.
In this guest post, John Hunter uses his recent frustrating customer service experience to explore why Deming’s approach to customers, continual improvement, and determining your AIM is better for everyone.
In this guest post, John Hunter explores the problem of including – or not including – the impact of climate change in your long-term business plans.
In this guest post, John Hunter explores the questions management should ask when there’s a failure or problem, rather than blaming an individual.
In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.
In this guest post, John Hunter revisits a 2004 video of Russell Ackoff, and the lessons we can still learn from him.
In this guest post, John Hunter reviews the Systems Thinking for Civil Servants resource from the UK Government Office for Science and connects it to the Deming philosophy.
In this guest post, John Hunter pulls a few excerpts from Dr. Deming’s 1978 speech in Tokyo and connects them to Deming’s later work refining his ideas.
In this guest post John Hunter reviews “Transforming Resident Assessment: An Analysis Using Deming’s System of Profound Knowledge” and discusses how evaluations often lead to bad data.
This Russ Ackoff lecture, from the late 1970s, focuses on the age of systems. The nearly 2-hour lecture spans the development of science and scientific thinking while exploring topics such as philosophy, psychology, our ways of thinking, religion, history, physics, linguistics, and more.