Appreciation for a System

The “String” Theory of Systems Management in Schools

By Guest Post / February 20, 2020 / 0 Comments

Does your organization need “re-tuning”? Drs. Doug Stilwell and Randy Peters of Drake University discuss the pitfalls of both over- and under-managing.

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Standardize Improvements to Achieve Results

By David Zack / February 17, 2020 / 0 Comments

Part 2 of True Improvement vs Illusion of Progress, a presentation by Peter Scholtes.

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Leading from the Top (Part I) – Transformation of the Leader

By Guest Post / January 14, 2020 / 0 Comments

Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.

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image with text: "A bad system will beat a good person every time" W. Edwards Deming

Deming on Management: Appreciation for a System

By David Zack / December 9, 2019 / 0 Comments

The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).

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Life Lessons from Russell Ackoff

By Bill Bellows / November 13, 2019 / 0 Comments

Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.

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Reflections on the Fabric of the Toyota Production System

By Bill Bellows / September 23, 2019 / 0 Comments

Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.

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Ackoff on Systems Thinking and Management

By David Zack / September 2, 2019 / 0 Comments

Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.

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What is a system?

By Bill Bellows / January 10, 2019 / 0 Comments

“Humans create systems all the time…How well any of these systems function, how effective and efficient they are, often comes down to how well the parts cooperate to support the aim.”

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A Brief History of Quality, Part 1 – “Time has no divisions to mark its passage…”

By Bill Bellows / January 1, 2019 / 0 Comments

Bill Bellows looks at “step changes” and how they relate to quality.

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Break the Cycle

By Bill Bellows / December 21, 2018 / 0 Comments

Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.

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