Appreciation for a System
Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.
Read More
The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).
Read More
Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.
Read More
Are you managing the parts of your company, or the way the parts interact with each other? We look to Toyota Motor Corporation for insight.
Read More
Are you using analysis to solve problems at your company? Try synthesis instead! For help, John Hunter directs us to this still-mind-blowing talk from Dr. Russell Ackoff, author of The Art of Problem Solving.
Read More
“Humans create systems all the time…How well any of these systems function, how effective and efficient they are, often comes down to how well the parts cooperate to support the aim.”
Read More
Bill Bellows discusses using the Deming approach to turn things around – whether prompted by a crisis or an essential effort in an organization’s continued success.
Read More
To succeed over the long term, organizations must seek not to satisfy customers but to delight them.
Read More
Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]
Read More