Appreciation for a System

Customer Satisfaction is Not Enough

By David Zack / December 3, 2018 / 0 Comments

To succeed over the long term, organizations must seek not to satisfy customers but to delight them.

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In Search of Excellence

By Bill Bellows / October 30, 2018 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]

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Restoring Joy and Meaning to Learning

By David Zack / October 15, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability David Langford has taken his experience with applying Deming’s ideas to education to his position as the Superintendent of Ingenium schools in Los Angeles, California. The focus of Ingenium is “restoring joy and meaning to learning.” David talks about how Ingenium schools are […]

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Why Deming / Why Now

By Bill Bellows / October 2, 2018 / 0 Comments

“Now, more than ever, organizations possess limitless opportunities to improve how they manage resources within a system.” – Bill Bellows

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Two Tweets & A Blog

By Guest Post / September 25, 2018 / 0 Comments

Guest blog by Bob Browne, author of Sys-Tao – Western Logic and Eastern Flow and former Chairman and CEO of the Great Plains Coca-Cola Bottling Company Tweet One The question, “If Japan can, why can’t we?” conjures up the works of W. Edwards Deming. It also begs another question, “If the Japanese so easily understood […]

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The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

We hear a lot of talk about companies wanting to hire the best and the brightest. But is that a great long-term strategy? Is there something better?

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Iterative Customer Focus

By David Zack / August 20, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. On Statistical Techniques in Industry as a Natural Resource by W. Edwards Deming (1952) In the new way, management introduces, through consumer research, a 4th step, and runs through the 4 steps is a cycle, over and over … New Way Design the […]

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Understanding Variation and Appreciating Variety

By Bill Bellows / May 21, 2018 / 0 Comments

By John Hunter and Bill Bellows. Beginning in 1951, the Japanese Union of Scientists and Engineers (JUSE) has awarded the Deming Prize to honor organizations, and later, individuals, for extraordinary accomplishments in quality management. Recipients receive a prestigious medal, complete with an image of Dr. Deming, with his quotation, “The right quality and uniformity are foundations […]

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Do You See What I See – Bill Bellows

By David Zack / January 29, 2018 / 0 Comments

Guest post by John Hunter. This webcast shows Bill Bellows’ presentation, Do You See What I See, at the 2012 Annual Deming Conference. Bill is now the Deputy Director of The W. Edwards Deming Institute®. I previously posted on a snippet from this presentation: How Did We Do on the Test?. As long as we […]

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute “The basic problem anywhere is quality.   What is quality?   A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.” W. Edwards Deming When our daughter, Allison, was about 3 years old, she joined me for a quick ride to the […]

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