Appreciation for a System

Seeking Systemic Improvements: Root Cause

By John Hunter / September 7, 2020 / 2 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The idea of looking beyond the most visible problem when seeking to improve is important. If you just address the most visible issue, you often fail to improve the system and instead just add some work to smooth things over if that problem […]

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Mary Jenkins: Statistical Approach to HR Systems

By John Hunter / July 20, 2020 / 1 Comment

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mary Jenkins gave this presentation on Statistical Approach to HR Systems at the Ohio Quality and Productivity Forum in 1992. In the presentation, Mary provides a view of the organization as a system and the existing and possible systems to manage personnel. She […]

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Exploring a World View Through the Lens of Profound Knowledge

By deming / May 4, 2020 / 0 Comments

Barbara Lawton explains the value and necessity of using the System of Profound Knowledge to improve; and the importance of making it accessible.

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Presentation by Ackoff on Systems, Design and the Society

By deming / April 6, 2020 / 0 Comments

This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff on Systems Thinking and Management).

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 1 Comment

Professor Doug Stilwell of Drake University takes a look at what we can learn from – and how we might address – the COVID-19 crisis using the Deming Philosophy.

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The “String” Theory of Systems Management in Schools

By Guest Post / February 20, 2020 / 0 Comments

Does your organization need “re-tuning”? Drs. Doug Stilwell and Randy Peters of Drake University discuss the pitfalls of both over- and under-managing.

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Standardize Improvements to Achieve Results

By deming / February 17, 2020 / 0 Comments

Part 2 of True Improvement vs Illusion of Progress, a presentation by Peter Scholtes.

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Leading from the Top (Part I) – Transformation of the Leader

By Guest Post / January 14, 2020 / 0 Comments

Dr. Deming said, “Quality is determined by the top management. It cannot be delegated.” This humorous tale from Detroit Mayor Mike Duggan illustrates this concept beautifully.

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image with text: "A bad system will beat a good person every time" W. Edwards Deming

Deming on Management: Appreciation for a System

By deming / December 9, 2019 / 0 Comments

The fourth post in our “Deming on Management” series, dive deeply into a wealth of resources on Appreciation for a System – one of the four aspects of Deming’s System of Profound Knowledge (SoPK).

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Life Lessons from Russell Ackoff

By Bill Bellows / November 13, 2019 / 0 Comments

Advisory Council Member Bill Bellows shares an as-yet unheard anecdote on siloed decision making from visionary Russ Ackoff.

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