Appreciation for a System
Fundamental attribution error: attribute fault or defect to the individual without first considering the systemic effect. When we fall into this trap the system is not improved. What we want to do is when we find poor results is think about how the system can be improved to consistently produce better results. By using management […]
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I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a substitute for innovation and improvement as solving a problem solving only returns you to the status quo. The paper also considers the relationship between problem solving and system improvement. Their paper […]
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Jan 24 1989 – first presentation of Deming’s “System of Profound Knowledge” Knowledge of variation; statistical theory Knowledge of the distinction between common causes and special causes Knowledge about the loss from tampering Knowledge about the interaction of forces Knowledge of operational definitions Knowledge psychology Knowledge of cooperation and its benefits It is interesting to […]
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The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes […]
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The Essential Deming: Leadership Principles from the Father of Quality is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. […]
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Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Dr. Deming explained that paying sales commissions to staff introduced distortions into the organization that damaged overall performance. Each topic has different connections to Deming’s System of Profound Knowledge, as he laid it out in The New Economics. The problems […]
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Guest post by John Hunter, founder of the CuriousCat.com. In Out of the Crisis, page 101, Dr. Deming states the following as one of the seven deadly diseases: Evaluation of performance, merit rating, or annual review… The idea of a merit rating is alluring. the sound of the words captivates the imagination: pay for what […]
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By John Hunter, author of Management Matters: Building Enterprise Capability. The W. Edwards Deming Institute is working with the Process Excellence Network to publish articles on Deming’s ideas: The Deming Files. The first article was published in early 2011. A 4 part series looked at Deming’s System of Profound Knowledge: Systems Thinking and the Three […]
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