Appreciation for a System

The Idea of Performance Rating to Capture Merit is Alluring

By deming / February 11, 2013 / 0 Comments

The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes […]

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The Essential Deming – New Book on Dr. Deming’s Work

By deming / December 6, 2012 / 0 Comments

The Essential Deming: Leadership Principles from the Father of Quality is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. […]

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Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking

By deming / November 1, 2012 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Dr. Deming explained that paying sales commissions to staff introduced distortions into the organization that damaged overall performance. Each topic has different connections to Deming’s System of Profound Knowledge, as he laid it out in The New Economics. The problems […]

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Dr. Deming Called for the Elimination of The Annual Performance Appraisal

By deming / October 29, 2012 / 1 Comment

Guest post by John Hunter, founder of the CuriousCat.com. In Out of the Crisis, page 101, Dr. Deming states the following as one of the seven deadly diseases: Evaluation of performance, merit rating, or annual review… The idea of a merit rating is alluring. the sound of the words captivates the imagination: pay for what […]

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The Deming Files @ The Process Excellence Network

By deming / October 17, 2012 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. The W. Edwards Deming Institute is working with the Process Excellence Network to publish articles on Deming’s ideas: The Deming Files. The first article was published in early 2011. A 4 part series looked at Deming’s System of Profound Knowledge: Systems Thinking and the Three […]

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