Continual Improvement

In Search of Excellence

By Bill Bellows / October 30, 2018 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute “A product or service possesses quality if it helps someone and enjoys a sustainable market.” W. Edwards Deming  “Quality is defined by doing it right the first time.” Phillip Crosby “There is not a day I don’t think about what Dr. Deming meant to us. Deming is […]

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Why Deming / Why Now

By Bill Bellows / October 2, 2018 / 0 Comments

“Now, more than ever, organizations possess limitless opportunities to improve how they manage resources within a system.” – Bill Bellows

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Restaurant Week (An elementary look at quality culture fundamentals)

By Guest Post / August 30, 2018 / 0 Comments

Industry can help provide the solution for our educational problems. But ultimately, education will provide the solution for our industry problems.

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Iterative Customer Focus

By David Zack / August 20, 2018 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. On Statistical Techniques in Industry as a Natural Resource by W. Edwards Deming (1952) In the new way, management introduces, through consumer research, a 4th step, and runs through the 4 steps is a cycle, over and over … New Way Design the […]

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Haircuts and Continuous Improvement

By Bill Bellows / July 31, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. On a summer weekend in 1997, I visited my office for a short time before heading home after a few errands near work.   At the time, I was a member of the company’s Continuous Improvement Team, a later version of a Total Quality Management Office.  Upon dropping in, […]

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

Guest post by Edward Martin Baker.   A version of this post originally appeared on Aileron.org. Years ago, a “friend” who thought he was a mechanic, as did I, offered to improve my car’s performance. He removed parts of the engine, fiddled around with them, and reassembled them. When he finished, I saw some of the […]

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Everybody Thinking, Learning and Doing

By David Zack / March 2, 2017 / 0 Comments

In this presentation Dan Jones discusses what we (with an understanding of Deming’s ideas) can see as an aspect of the Deming chain reaction: Focusing on quality and then time the consequence is that we lower costs. Rather than focusing initially on costs as most people do and then somehow hoping that quality and time […]

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What are We Trying to Accomplish?

By David Zack / February 16, 2017 / 0 Comments

In The Improvement Guide, the authors add 3 questions to the PDSA cycle: What are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement? As I stated in my previous post on The Improvement Guide I believe anyone using the […]

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Specification-based Management is Not Sufficient

By Guest Post / July 4, 2016 / 1 Comment

Guest post by Bill Bellows (originally written as a comment about the question of how Dr. Deming viewed Six Sigma Quality). While Dr. Deming was known for his appreciation of continuous improvement, he was also know for encouraging us to think of variation and improvement from a systems perspective. As such, I do not believe […]

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Leadership Principles of Dr. W. Edwards Deming, Presentation by Joyce Orsini

By David Zack / June 23, 2016 / 0 Comments

In this presentation at the Reliability Conference Joyce Orsini discusses the Leadership Principles of Dr. W. Edwards Deming. Joyce in an emeritus Board Member of The W. Edwards Deming Institute, editor of The Essential Deming, and Director of the former Deming Scholars MBA Program at Fordham University Graduate School of Business. She discusses various topics […]

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