Continual Improvement

Leadership Principles of Dr. W. Edwards Deming, Presentation by Joyce Orsini

By David Zack / June 23, 2016 / 0 Comments

In this presentation at the Reliability Conference Joyce Orsini discusses the Leadership Principles of Dr. W. Edwards Deming. Joyce in an emeritus Board Member of The W. Edwards Deming Institute, editor of The Essential Deming, and Director of the former Deming Scholars MBA Program at Fordham University Graduate School of Business. She discusses various topics […]

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Quality Improvement in Maternity Services: How Deming Can Help

By Guest Post / May 31, 2016 / 0 Comments

Guest post by Victoria Morgan The quality of maternity services in England is in the spotlight. National audits have shown that whilst outcomes have improved significantly over the last decade there is marked variation in outcomes that cannot be explained by clinical and social risk factors (Mothers and Babies: Reducing Risk through Audits and Confidential […]

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Reflections from Dr. Deming on a Foundation for Leading

By David Zack / February 18, 2016 / 0 Comments

Presentation by Bill Bellows at our 2014 annual conference – The End of Perfection: Reflections from Dr. Deming on a Foundation for Leading improvement efforts could be advanced by acknowledging self imposed restrictions on our thinking Bill discussed how seeking to eliminate defects (zero defects) and the wishing to reach perfection are antithetical to continual […]

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Deming Podcast with Scott Dalgleish, CEO at Phase IV Engineering

By David Zack / February 8, 2016 / 0 Comments

Scott Dalgleish is the CEO at Phase IV Engineering Scott first encountered Deming’s ideas while an engineer at Proctor & Gamble in 1986. Deming training was rolled out to us. I thought it was a really wonderful thing. It provided some very innovative and realistic solutions to solve a lot of problems in the plant. […]

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If Japan Can, Why Cant We? – 1980 NBC Special Report

By David Zack / November 19, 2015 / 2 Comments

It is very hard for us today to remember (or learn if we are too young) what the situation was like in 1980 (see the bottom of the post for some data on the economy at that time). Specifically two areas were very different back then: the USA economy and the media landscape. On June […]

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A Powerful Tool: The Capacity Matrix

By David Zack / November 9, 2015 / 0 Comments

I attended a 4 day seminar by David Langford about 15 years ago. The seminar was on using Deming’s ideas to improve education. I wasn’t in the education field, but I believe what I wrote about earlier: we don’t need to restrict our management learning to our industry. And thankfully my boss shared that thinking […]

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By David Zack / June 29, 2015 / 0 Comments

It is easy to become so busy with work that seems urgent today that you don’t find time for the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter the tendency to allow whatever is […]

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The History and Evolution of the PDSA Cycle

By David Zack / May 28, 2015 / 0 Comments

Ron Moen and Clifford Norman wrote a very interesting article on the history of the PDSA cycle: Clearing up myths about the Deming cycle and seeing how it keeps evolving. It is not enough to determine that a change resulted in improvement during a particular test, according to Moen, Nolan and Provost. As you build […]

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Some Statistical Logic in the Management of Quality by W. Edward Deming

By David Zack / May 14, 2015 / 0 Comments

W. Edwards Deming wrote Some Statistical Logic in the Management of Quality to fill in some of the missing links in the use of statistical methods, with special reference to responsibilities at the management level for effective mobilization of statistical knowledge and skills. In the paper, he describes statistical control of quality as a system, […]

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Quality Comes to City Hall

By David Zack / January 26, 2015 / 0 Comments

Out of the Crisis included a couple pages (245-7) that Dr. Deming asked my father to write on the efforts to apply Deming’s management ideas at the City of Madison (the first effort to do so in the public sector as far as I know). This article provides more details on that effort and is […]

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