Customer Focus

Speech by Dr. Deming to Japanese Business Leaders in 1950

By deming / November 5, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. Several speeches are mentioned in the various biographical sketches of Dr. Deming and his impact on Japanese management. In particular a talk he gave at the Mt. Hakone Conference center in 1950 seems to have been important. Attendees included the top industrial managers, representing an estimated 75% of the […]

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Deming Chain Reaction

By deming / October 15, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. From Out of the Crisis The prevailing action during the crisis Dr. Deming alluded to in the title of his books was to cut costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs […]

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Dr. Deming on Innovation

By deming / October 3, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. Dr. Deming is well known for urging companies to bring scientific rigor to their management practices. For that reason, some people remember his primary emphasis being on control charts and PDSA and using data to validate decisions and drive improvement. It is true that he preached the importance of […]

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