Deming Philosophy

Seeking Systemic Improvements: Root Cause

By John Hunter / September 7, 2020 / 4 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. The idea of looking beyond the most visible problem when seeking to improve is important. If you just address the most visible issue, you often fail to improve the system and instead just add some work to smooth things over if that problem […]

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Restoring Joy in Mudville

By Guest Post / July 24, 2020 / 75 Comments

Professor Doug Stilwell of Drake University examines the connection between intrinsic motivation and joy in learning and how the systemic structures in our educational system can hinder it.

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Avoid Doing the Wrong things Righter… But, “By What Method?”

By Guest Post / July 23, 2020 / 0 Comments

Doug Stilwell shares insights into how you can make the “right” decisions for your organization.

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Mary Jenkins: Statistical Approach to HR Systems

By John Hunter / July 20, 2020 / 2 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mary Jenkins gave this presentation on Statistical Approach to HR Systems at the Ohio Quality and Productivity Forum in 1992. In the presentation, Mary provides a view of the organization as a system and the existing and possible systems to manage personnel. She […]

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How Do I Apply New Management Ideas Without Executive Level Support?

By John Hunter / June 1, 2020 / 0 Comments

Part 3 of “True Improvement vs Illusion of Progress,” a presentation by Peter Scholtes.

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Make Time to Improve

By David Zack / May 18, 2020 / 0 Comments

Are you responsible for how a part of your organization prioritizes what must be done? If so, you must find a way to devote time to improvement.

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Exploring a World View Through the Lens of Profound Knowledge

By David Zack / May 4, 2020 / 0 Comments

Barbara Lawton explains the value and necessity of using the System of Profound Knowledge to improve; and the importance of making it accessible.

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India Fights COVID-19 with Control Charts

By Christina Dragonetti / April 28, 2020 / 0 Comments

According to how the data are being reported, it seems like the pandemic is getting worse in India, despite the lockdown. Balaji S Reddie, founder of The Deming Forum India and a member of our Advisory Council, is using control charts to set the record straight.

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image of Deming quote: A leader is a coach not a judge

Dr. Deming on Leadership

By David Zack / April 20, 2020 / 0 Comments

“For Deming, instituting leadership meant creating management systems that allowed people to take pride in their work and that were consistent with the principles he expressed (understanding the organization as a system, understanding variation, etc.).”

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Presentation by Ackoff on Systems, Design and the Society

By David Zack / April 6, 2020 / 0 Comments

This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff on Systems Thinking and Management).

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