Don’t Gamble with your Company’s Culture

By Bill Bellows / June 8, 2017 / 2 Comments

Guest post by Lori Fry, Principal with Navigator Management Partners, originally featured as a post at Follow this link to listen to our first podcast with Lori. “Our growth is hurting our culture.” “We need more structure, but I’m afraid it will kill our culture.” “Our culture is perfect. We don’t have processes and rules. We […]

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Video of W. Edwards Deming at Western Connecticut State University in 1990

By John Hunter / May 11, 2017 / 1 Comment

By John Hunter, author of the Curious Cat Management Improvement Blog. Presentation by W. Edwards Deming at Western CT State University – February 1990 We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge. Efforts guided by instinct do more harm than good. Our problem is best […]

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Public Administration: Past, Present, and Future

By John Hunter / April 27, 2017 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Professor Ravi Roy, Director of the W. Edwards Deming Incubator for Public Affairs at Southern Utah University spoke at the Deming Management in Public Administration Conference earlier this year on Public Administration: Past, Present, and Future. Quoting Denzau and North (from Shared […]

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David Langford Presentation on Motivation and System Improvement

By John Hunter / February 23, 2017 / 0 Comments

By John Hunter, founder of David Langford’s presentation at our 2015 annual conference was titled: Education – Implementation Intentions and Automatization. David included a clip from one of my favorite shows, Utopia (called Dreamland in USA) with a vivid example of a performance appraisal experience. David also discusses the problems created by using extrinsic […]

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Tim Higgins on Psychology and Intrinsic Motivation

By John Hunter / February 9, 2017 / 0 Comments

By John Hunter, founder of Listen to the Deming Institute Podcast with Tim Higgins, Quality Engineer for NASA and President of the In2:InThinking Network (download podcast). Also see our recent post on Tim’s presentation at our last annual conference: Curiosity, Learning, Knowledge, and Improvement with Tim Higgins. When I read The New Economics lightbulbs […]

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Stratify Data to Hone in on Special Causes of Problems

By John Hunter / February 6, 2017 / 0 Comments

By John Hunter, founder of We have a tendency to focus on special causes even when poor results are due to common causes within the system. To improve results that are due to the system trying to determine the specific problem with any bad result and fix that problem is an inefficient strategy. But […]

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Creating the Foundation for a Learning Organization

By John Hunter / February 2, 2017 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. Cliff and Jane Norman (Profound Knowledge Products, Inc.) presented a session at our 2016 annual conference titled: Applying Deming’s Philosophy and Theory to Create the Foundation for a Learning Organization. Cliff, quoting Brian Joiner in the presentation: It takes one kind of brains to […]

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Reflections on Dr. Deming’s Hospital Notes – What Has Changed Since 1990?

By Guest Post / January 30, 2017 / 0 Comments

Guest post by Mark Graban About ten years ago, somebody sent me a PDF file of Dr. Deming’s “Some Notes on Management in a Hospital.” I felt like somebody had shared a bootleg tape of my favorite band, as I wasn’t sure the article had ever been formally published anywhere. Since I wasn’t sure if […]

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Countering Confirmation Bias

By John Hunter / December 19, 2016 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin After you decide that Deming’s ideas seem valuable you must act to adopt new methods in order to benefit from what you have learned. This takes many […]

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Using Deming’s Ideas – When Your Organization Doesn’t

By John Hunter / December 12, 2016 / 0 Comments

You see things through the Deming Lens – but your boss/co-workers/team/board do not. What can you do?

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