Psychology

It’s More than Numbers: New Insights About Common and Special Cause Variation

It’s More than Numbers: New Insights About Common and Special Cause Variation

By Christina Dragonetti / October 4, 2023 / 3 Comments

In this guest post, Dr. Doug Stilwell shares his fresh insight into common and special cause variation – and how that concept can apply to emotions.

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How to Improve Employee Morale and Engagement

By John Hunter / May 9, 2022 / 0 Comments

The way to improve morale and engagement is to improve the work. Eliminate things that drive workers crazy by making their work more difficult and by creating work that should never have to be done if the system were designed better. (Guest post by John Hunter.)

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Prioritizing Joy in Work

By John Hunter / May 20, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Many lessons have been learned during the last year as the pandemic caused havoc with our lives and economy. During this time, we found new ways of operating our business that would have likely been deemed impossible before. As we return to more normal lives, as vaccines […]

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in the workplace. There is often much more focus on the data part of W. Edwards Deming’s ideas, and while using data to understand and improve […]

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Mary Jenkins: Statistical Approach to HR Systems

By John Hunter / July 20, 2020 / 2 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mary Jenkins gave this presentation on Statistical Approach to HR Systems at the Ohio Quality and Productivity Forum in 1992. In the presentation, Mary provides a view of the organization as a system and the existing and possible systems to manage personnel. She […]

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image of quote by Dr. Deming: People are entitled to joy in work.

Deming on Management: Joy in Work

By John Hunter / July 6, 2020 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This is the seventh post in our Deming on Management series. This series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: Leadership, Appreciation […]

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Why Dr. Deming’s Work is So Important to Me

By Guest Post / January 5, 2017 / 0 Comments

Guest post by Mark Graban,  founder and lead blogger and podcaster at LeanBlog.org, While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Edwards Deming. I don’t think I learned anything about […]

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Curiosity, Learning, Knowledge, and Improvement with Tim Higgins

By John Hunter / January 2, 2017 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Tim Higgins provided the Deming 101 presentation at our 2016 annual conference – Curiosity, Learning, Knowledge, and Improvement: Tim starts off by saying that some people think Deming’s life was about variation but Deming’s purpose for understanding variation was to learn. This […]

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Change the Situation – Get a Different Result

By John Hunter / November 3, 2016 / 0 Comments

By John Hunter, founder of CuriousCat.com. David Langford’s presentation at the 2015 Deming in Education conference starts with a clip from Clare Crawford Mason’s PBS presentation on Mt. Edgecumbe High School, in Sitka, Alaska. Deming was a champion of the individual. He would go into companies and he would just berate management, but he loved […]

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Why Some Things in Education Work….and Others Don’t

By John Hunter / July 7, 2016 / 0 Comments

By John Hunter, founder of CuriousCat.com. Presentation by JW Wilson at our 2015 Deming in Education conference: Why Some Things in Education Work….and Others Don’t: There is a mismatch between what science knows and what education does. This is true in education and management. We are not very effective at adjusting existing practices based on […]

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